Returns

Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Over the Christmas period, the returns policy is extended to 45 days (19th November - 24th December 2018)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards, health care or food items

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery (or 45 days over the Christmas period - 19 Nov - 24 Dec)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please be informed that any returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005.  Any items returned to us in this state will be returned at your cost for cleaning prior to any further action being taken

Due to Health and Safety requirements, riding hats and skullcaps are not included in the returns policy and will not be accepted.  This does not, however affect your statutory rights.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Renee.patience@kola-beanz.com.

Clearance items (if applicable)

Only regular priced items may be refunded, unfortunately those in the clearance / sale collection cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you continue to use a product after finding fault, it is assumed that you are accepting the goods in their damaged state and we therefore not accept them as a return.

In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.

If you need to exchange it for the same item, send us an email at Renee.patience@kola-beanz.com and send your item to: Returns, Kola-Beanz, Aughness South Westport Mayo IE F28YR65.

Please be aware that the return postage and new outbound postage for an exchange is to be covered by the buyer.  It is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as Kola-Beanz accepts no responsibility for lost or damaged items.  

For the new outbound postage, we will create a bespoke invoice to cover this postage, which would need to be paid prior to the exchange item being sent.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Returns, Kola-Beanz, Aughness South Westport Mayo IE F28YR65

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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